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Refund & Exchange Policy

Our Guarantee to You

At Elevated Furniture we stand behind the quality of our products and want every encounter to be a positive experience. We do our best to maintain 100% customer satisfaction.


Non-Furniture and Decor Return/Exchange Policy:

We accept returns and exchanges of non-furniture and decor items if:

• Non-furniture and decor item(s) are returned within (7) calendar days from the date the customer received and accepted the order.
• A valid proof of purchase is provided (see below).
• Non-furniture item(s) are returned in good condition—unused, unwashed, and in unopened original packaging.

If you discover an item has a manufacturer’s defect or was damaged during transit it is the buyer’s responsibility to report the defect within (3) calendar days after the order has been received and accepted. The item, if eligible and accepted by our Customer Service team, can be exchanged only for the same item.

We are unable to accept any items for return or exchange without proof of purchase. Items purchased as final sale cannot be returned, exchanged or repaired. Live botanicals cannot be returned or exchanged.


Proof of Purchase for Eligible Items:

Proof of purchase is required to issue an appropriate exchange, credit or refund for eligible item(s), as well as any taxes due to be refunded in accordance with applicable state law. For your convenience, we will accept the following as proof of your purchase:

• Original Paper Receipt
• Gift Receipt
• eReceipt
• Original Packing Slip
• Gift Packing Slip
• Order Number
• Gift Registry Number

Special orders and special item(s) cannot be returned and cannot be cancelled.



Furniture and Rugs Return/Exchange Policy:

At Elevated Furniture, we take great pride in the quality and craftsmanship of our furniture and rugs. Attention to detail in design, materials and construction is always our priority. It is the customers responsibility to inspect each item(s) upon receipt. If you have a concern or believe there is a quality issue, we will work with you to correct it in accordance with the policy below.


Payment on Furniture & Rugs:

Payment is required in full for in-stock items. For out-of-stock items, we require a 50% deposit to reserve incoming stock and full payment of the remaining balance is due prior to scheduling delivery. You may cancel your order 48 hours prior to delivery for a full refund.

If you are not satisfied with your furniture or rug purchase upon receipt, you must contact us within (3) calendar days of your delivery to arrange a return or exchange.

All items will be inspected upon return. A restocking fee will apply, starting at 30% of the purchase price.

Proof of purchase is required to issue an appropriate exchange, credit or refund, as well as any taxes due to be refunded in accordance with applicable state law. Refunds will be issued in the Original Form of Tender. For your convenience, we will accept the following as proof of your purchase:

• Original Paper Receipt
• Gift Receipt
• eReceipt
• Original Packing Slip
• Gift Packing Slip
• Order Number
• Gift Registry Number

Special orders and special item(s) cannot be returned and cannot be cancelled.


Nonrefundable Fees:

Shipping and handling charges are nonrefundable. Return shipping and return pickup fees are the customer’s responsibility and are nonrefundable.


Refunds:

Refunds will be issued in the Original Form of Tender.

By using our website you agree to our terms and conditions.


Please Contact our Customer Service Team for more information:

Email Us: elevatedmiami@hotmail.com
- Please use subject line " Customer Service "


Call Us: (305) 873-7170